Last Updated: 08 July 2026
At La Aromas, we are committed to delivering premium-quality fragrance products. Due to the nature of our products, which include candles, car perfumes, incense sticks, dhoop sticks, and wax tablets, we maintain a strict Refund & Returns Policy to ensure product hygiene, quality, and customer safety.
By placing an order on https://laaromas.com, you acknowledge that you have read, understood, and agreed to this policy.
General Policy
All sales made through laaromas.com are final.
Due to the nature of our products, La Aromas does not accept returns, exchanges, refunds, or order cancellations once an order has been successfully placed, except in the limited circumstances specifically mentioned in this policy.
Customers are responsible for ensuring that the selected products, fragrances, quantities, shipping address, billing details, email address, and contact number are accurate before placing the order.
Once an order is successfully placed, these details cannot be modified.
Order Cancellation
Orders placed on laaromas.com cannot be cancelled, modified, or changed once they have been successfully placed.
Customers are requested to carefully review all order details before completing the checkout process.
However, La Aromas reserves the sole right to cancel any order at its discretion for reasons including, but not limited to:
- Product unavailability
- Pricing or technical errors
- Payment verification failure
- Suspected fraudulent activity
- Incorrect pricing displayed due to technical issues
- Government regulations or legal restrictions
- Circumstances beyond our reasonable control
Where payment has already been received for an order cancelled by La Aromas, the full amount paid will be refunded through the original payment method.
Eligible Cases for Replacement
Replacement requests will only be considered in the following situations:
- Wrong product delivered.
- Product received in a damaged condition due to transit.
- Product received with a manufacturing defect.
- Product substantially different from the order placed.
Replacement requests are subject to verification and approval by La Aromas.
Reporting an Issue
To report an eligible issue, customers must:
- Contact us within 48 hours of delivery.
- Provide the Order Number.
- Share clear photographs of:
- the outer shipping package,
- the shipping label,
- the product received,
- the issue or damage.
- Provide a continuous, unedited unboxing video wherever possible, especially for damaged or incorrect products.
Failure to provide sufficient evidence may result in rejection of the claim.
Verification Process
Every claim is carefully reviewed by our Quality Team.
La Aromas reserves the exclusive right to determine whether a replacement, refund, partial refund, store credit, or rejection of the claim is appropriate after verification.
The decision of La Aromas shall be final and binding.
Conditions Where Replacement or Refund Will Not Be Approved
Replacement or refund requests will not be accepted if:
- The product has been used.
- The product has been opened or tampered with.
- The fragrance does not meet personal preference or expectation.
- The customer changes their mind after purchase.
- The wrong fragrance or product was selected while ordering.
- An incorrect shipping address or contact information was provided by the customer.
- The request is made after 48 hours from delivery.
- Adequate proof is not provided.
- Damage occurs after successful delivery.
Fragrance Disclaimer
Fragrance perception varies from person to person.
Differences in fragrance strength, longevity, intensity, or personal preference shall not be considered manufacturing defects and do not qualify for replacement, refund, or exchange.
Delivery Delays
Delivery timelines are estimates only.
La Aromas shall not be liable for delays caused by:
- Courier or logistics partners
- Weather conditions
- Natural disasters
- Public holidays
- Government regulations
- Incorrect customer information
- Remote serviceable locations
- Events beyond our reasonable control
Delivery delays shall not constitute grounds for cancellation, refund, replacement, or compensation.
Failed Delivery
If an order cannot be delivered because:
- an incorrect address was provided,
- the customer is unavailable,
- delivery is refused,
- repeated delivery attempts fail,
La Aromas reserves the right to recover any additional shipping or re-delivery charges before dispatching the shipment again.
Return Shipping
Where La Aromas approves a return for verification or replacement, customers must follow the return instructions provided by our support team.
Unless the error was caused by La Aromas, return shipping costs shall be borne by the customer.
Refund Processing
Where a refund is approved by La Aromas, it will be processed through the original payment method used during purchase.
Processing times may vary depending on banks, payment gateways, or financial institutions.
Fraud Prevention
La Aromas reserves the right to reject any claim that appears fraudulent, abusive, misleading, or inconsistent with this policy.
We also reserve the right to refuse future orders from customers who repeatedly misuse or abuse our refund and replacement process.
Limitation of Liability
To the maximum extent permitted by applicable law, the total liability of La Aromas shall not exceed the purchase price of the product in question.
La Aromas shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, use, misuse, inability to use, delayed delivery, or performance of any product purchased through this website.
Changes to this Policy
La Aromas reserves the right to modify or update this Refund & Returns Policy at any time without prior notice.
Any changes shall become effective immediately upon publication on this page.
Continued use of this website constitutes acceptance of the revised policy.
Contact Us
For any questions regarding this Refund & Returns Policy, please contact us:
La Aromas
📧 Email: cs@laaromas.com
📞 Phone: +91 90110 25736
🌐 Website: https://laaromas.com