Overview
Refund & Return Policy
Thank you for your interest in La Aromas products! We understand that sometimes you may need to return an item. To ensure a smooth and efficient process, please carefully review our refund and return policy.
General Policy
Due to the nature of our products, La Aromas generally maintains a strict no-refund and no-exchange policy. This means that once an order is placed , we cannot offer refunds or exchanges.
Exceptions
We understand that mistakes can happen. If we accidentally send you a wrong product, we will be happy to provide a solution after verifying the issue. To be eligible for a replacement due to an error on our part, you must:
- Contact us within 2 days of receiving your order.
- Provide clear photos or videos of the incorrect product you received.
- Include a copy of your original order confirmation email.
Once we have verified the mistake, we will arrange for the correct product to be shipped to you at no additional cost. The incorrect item must be returned to us unopened and in its original packaging.
Incorrect or Damaged Items
In the rare case that you receive a damaged item, please contact us immediately upon discovery. We will require photos of the damaged product and packaging for verification purposes. Once verified, we will may try to offer replacement or have rights to refuse replacement & Refund due to shipping damage.
In the rare case if we do not have item in stock or have some challange for shipping to address , we will get in touch on the email/contact provided in the order & work out a amicable solution.
Delay due to Logistic Company
Though we ship our product by leading logistic providers , we will not offer any returns or exchange or refunds in case of delay is due to logistics companies as we do not have any direct control over these.
Please Note
- La Aromas is not responsible for return shipping costs for any reason other than receiving an incorrect item.
- All returned items must be unopened, unused, and in their original packaging.
- We reserve the right to deny any return request that does not comply with our policy.
Contact Us
If you have any questions about our Refund and Return Policy, please don’t hesitate to contact us at cs@laaromas.com
We appreciate your understanding and cooperation.